Why Knowing the Numbers Matters
Uganda is a welcoming destination, but accidents, health issues, or lost documents can still happen. Storing the correct emergency contacts—police, medical, fire, and support services—helps you respond quickly whether you're trekking to see mountain gorillas, exploring Kampala, or on safari in one of Uganda's national parks.
Core Emergency Numbers in Uganda
| Service | Number | Details |
|---|---|---|
| National Emergency / Police | 999 or 112 | Primary hotline for crimes, safety threats, lost documents, or when you're unsure which service to request. Operates 24/7 nationwide. |
| Traffic Accidents | 999 | Uganda Police traffic unit; report road incidents, breakdowns, or accidents. |
| Fire & Rescue | 999 | Fire & Rescue services. Use for fires, fuel spills, or rescue assistance. |
| Medical Ambulance | 999 | Emergency medical service. Dispatches ambulances across Kampala and major towns. |
| Tourist Information | +256 414 342 196 | Uganda Tourism Board visitor line for lost items, park permits, and travel guidance. |
Dial these numbers directly inside Uganda—no +256 prefix required.
Specialized Hotlines & Support Services
- Immigration Hotline: +256 414 595 945 (for visa or passport emergencies).
- Entebbe International Airport Police: +256 414 320 000.
- Medical Facilities: Mulago National Referral Hospital (+256 414 541 409), Case Hospital (+256 414 250 567), and regional referral hospitals operate 24/7 emergency rooms.
- Embassies & Consulates: Keep your embassy's after-hours number saved; many share duty lines with Nairobi or other regional hubs.
How to Call for Help Effectively
- Stay calm and speak clearly in English, which is widely spoken in Uganda.
- Describe the location using street names, landmarks, or GPS coordinates (found in Google Maps). Kampala uses street names and landmarks that responders recognize.
- Explain the emergency type (medical, fire, theft, traffic) so the dispatcher alerts the right team.
- Share contact details. Provide your Ugandan number or hotel front desk line so responders can follow up.
- Do not hang up until the operator confirms they have all necessary information.
Traveler & Expat Tips
- Save the key numbers (999, 112) in your phone and on paper.
- Ask your hotel or tour operator for local security contacts—many lodges have direct radio links to park rangers.
- Use a local SIM (MTN or Airtel) for reliable coverage, especially on road trips or treks.
- Carry your passport, visa copy, and insurance card (or digital versions) for quick verification.
- For remote adventures, inform park rangers of your itinerary and check in upon return.
- Consider travel insurance that covers emergency evacuation; helicopters are available but costly without coverage.
Frequently Asked Questions
Do emergency operators speak English?
Yes. English is the official language of Uganda, and dispatchers typically speak English fluently.
Can I call 999 from a foreign SIM?
Yes, as long as it's connected to a Ugandan network. Emergency calls are free.
What if the issue is minor, like a lost wallet?
Dial 999 or visit the nearest police station. They'll issue a report for insurance or embassy purposes.
How do I report wildlife incidents?
Contact the Uganda Wildlife Authority or park reception. For active danger, call 999 and mention the park/location.
Do I dial +256 before the emergency number?
No. Within Uganda, dial the short code directly (999 or 112).
Is there a separate ambulance number for private hospitals?
Private clinics often operate their own ambulances; ask for their direct line during check-in. For urgent needs, call 999 first.
Storing these numbers before your trip ensures quick, confident action—whether you're navigating Kampala traffic or trekking with mountain gorillas in Bwindi or Mgahinga.
